Conflict Management
Level 2
 
Title of learning programme Conflict Management
Programme level 2
Duration of learning programme 6 weeks x 10 hours*
Total number of learning hours per programme 110**

* Unlike traditional schools, colleges or universities, there are no terms, semesters, or specified intake dates for our uniquely flexible distance education courses. Our system of continuous enrolment means that our students can enrol on any day and at any time of the year. This allows our students the freedom to plan their studies to fit in with their lifestyle or work commitments.

** Please note that this is only an approximate figure and is dependant upon how much time you can dedicate to your studies and also how well you grasp the learning concepts in the course material. Furthermore, at the end of each module there is a question paper which needs to be completed and returned to your personal tutor.

Structure
 
Module Module Title
1 Conflict and Anger
2 Listening
3 Negotiation
4 Mediation
5   Crisis Mediation
6   Practicing Conflict Management Techniques
 

Learning Outcomes
 

Module 1 – Conflict and Anger.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1

Examine the sources and nature of conflict
 

Module 2 - Listening.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1

Describe the ideal listening process and explain how prejudices which may damage your ability to listen should be dealt with
 

Module 3 - Negotiation.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1

Summarise the joint problem solving approach
 

Module 4 - Mediation.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1

Examine the meaning and nature of mediation, listing the qualities a mediator should possess
 
Module 5 - Crisis Mediation.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Explain how to deal with the need for mediation in crisis situations
 
Module 6 - Practicing Conflict Management Techniques.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Summarise the processes involved in planning workshop sessions and facilitating workshops

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