Guest House Management
Level 3
 
Title of learning programme Guest House Management Programme
Programme level 3
Duration of learning programme 11 weeks x 10 hours*
Total number of learning hours per programme 110**

* Unlike traditional schools, colleges or universities, there are no terms, semesters, or specified intake dates for our uniquely flexible distance education courses. Our system of continuous enrolment means that our students can enrol on any day and at any time of the year. This allows our students the freedom to plan their studies to fit in with their lifestyle or work commitments.

** Please note that this is only an approximate figure and is dependant upon how much time you can dedicate to your studies and also how well you grasp the learning concepts in the course material. Furthermore, at the end of each module there is a question paper which needs to be completed and returned to your personal tutor.

Structure
 
Module Module Title
1

What is a Guest House?, Location
2

The Basic Principles of Management
3

Guest House Marketing
4

Guest House Finances
5

Legal Aspects of Guest Houses
6

Guest House Decor and Equipment
7   Customer Service
8   Guest House Equipment
9   Guest House Aspects of Waiting at Tables
10   Food Purchasing
11   Guest House Records
12 Financial Management
 

Learning Outcomes
 

Module 1 – What is a Guest House?, Location.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1

Examine the concept of a ‘Guest House’ and discuss the importance of location
LO2   Analyse an area near your home, list how many Guest Houses there are
LO3   List the facilities and services they offer
 

Module 2 - The Basic Principles of Management.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1

Explain the four principle management functions
 

Module 3 - Guest House Marketing.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1

Discuss the importance of research analysis and advertising when establishing and operating a Guest House
LO2   Summarise what a feasibility is used for
LO3   Analyse what makes an effective advertisement
LO4   Define your understanding of ‘public relations’
 

Module 4 - Guest House Finances.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1

Evaluate how transactions are recorded and how accuracy is checked
LO2   Examine the use of records to reflect the financial position of a business
LO3   Describe how you would prepare final accounts
 

Module 5 - Legal Aspects of Guest Houses.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Analyse the three main ways to structure the ownership of a business and introduce VAT
LO2   List 3 types of ownership, giving details of each
LO3   Identify regulations that have to be considered and requirements of bedrooms and bathrooms
 

Module 6 - Guest House Decor and Equipment.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1

Discuss topics affecting the actual interior design of the business
LO2   Analyse the learning points for decorating:
  • Reception Area
  • Dining Area
  • Production Area
 
Module 7 - Customer Service.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Evaluate logistics, planning, the coordination of staff and public relations in a Guest House operation
LO2   Discuss the importance of Customer Service in a business
LO3   Introduce advantages and disadvantages in hiring personnel
 
Module 8 - Guest House Equipment.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Identify essential equipment of a food area and introduce preparation, washing up and waste disposal
LO2   Examine how and where fish is usually prepared
LO3   Explain the washing up procedure
 
Module 9 - Guest House Aspects of Waiting at Tables.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Discuss how guests should be waited on at a table and examine tea and coffee preparation
LO2   Describe the 6 basic technical skills required of a waiter
LO3   Examine the 2 different menus
LO4   Define your understanding of menu composition
 
Module 10 - Food Purchasing.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Explain the aim and method of purchasing and describe how to process and preserve food
LO2   Discuss your understanding of buying equipment and costing
 
Module 11 - Guest House Records.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Describe the procedure of reservations and registration of guests and identify the necessary accounting books
LO2   Identify the purpose of the income and expenditure statement
LO3   Describe what information the balance sheet gives
LO4   Summarise the importance of a budget
 
Module 12 - Financial Management.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Introduce the various types of banks and sources of finance and explain how to draw up a business plan
LO2   Explain the importance of a good accountant
LO3   Analyse the type of information that should be included in a business plan

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