| Title of learning programme |
|
Hospitality |
|
|
|
| Programme level |
|
3 |
|
|
|
| Duration of learning programme
|
|
11 weeks x 10 hours* |
|
|
|
| Total number of learning hours per programme |
|
110** |
* Unlike traditional schools, colleges or universities, there are no
terms, semesters, or specified intake dates for our uniquely flexible
distance education courses. Our system of continuous enrolment means that
our students can enrol on any day and at any time of the year. This allows
our students the freedom to plan their studies to fit in with their
lifestyle or work commitments.
** Please note that this is only an approximate figure and is dependant
upon how much time you can dedicate to your studies and also how well you
grasp the learning concepts in the course material. Furthermore, at the end
of each module there is a question paper which needs to be completed and
returned to your personal tutor.
| Module |
|
Module Title |
|
|
|
|
1 |
|
Company Information |
|
|
|
|
2 |
|
Products & Services Offered in the Hospitality Industry |
|
|
|
|
3 |
|
Customer Types & Requirements |
|
|
|
| 4 |
|
Local Knowledge |
|
|
|
| 5 |
|
Working in an Organisation |
|
|
|
| 6 |
|
Health & Hygiene Aspects |
|
|
|
| 7 |
|
Safety & Security |
Module 1 –
Company Information.
On successful completion of this module the candidate will be able to: |
|
|
|
| |
|
Learning
Outcome |
|
|
|
| LO1 |
|
Examine relevant information regarding the company you work for and the
role you undertake within your company |
Module 2 –
Products & Services Offered in the Hospitality Industry.
On successful completion of this module the candidate will be able to: |
|
|
|
| |
|
Learning
Outcome |
|
|
|
| LO1 |
|
Introduce the various functions you may undertake in order to serve your
customers |
Module 3 –
Customer Types & Requirements.
On successful completion of this module the candidate will be able to: |
|
|
|
| |
|
Learning
Outcome |
|
|
|
| LO1 |
|
Discuss how to match services and products to a range of customer
requirements |
Module 4 –
Local Knowledge.
On successful completion of this module the candidate will be able to: |
|
|
|
| |
|
Learning
Outcome |
|
|
|
| LO1 |
|
Summarise the importance of local area knowledge to affectively assist
your visitors/guests needs |
Module 5 –
Working in an Organisation.
On successful completion of this module the candidate will be able to: |
|
|
|
| |
|
Learning
Outcome |
|
|
|
| LO1 |
|
Evaluate the physical environment in which you work and describe policies
and procedures that cover your employment |
Module 6 –
Health & Hygiene Aspects.
On successful completion of this module the candidate will be able to: |
|
|
|
| |
|
Learning
Outcome |
|
|
|
| LO1 |
|
Examine the essential hygiene knowledge required when serving customers in
the hospitality industry |
Module 7 –
Safety & Security.
On successful completion of this module the candidate will be able to: |
|
|
|
| |
|
Learning
Outcome |
|
|
|
| LO1 |
|
Identify the importance of both safe working practices and the security of
premises and property in your working environment |
Close this window
|