Hotel Management
Level 3
 
Title of learning programme Hotel Management Programme
Programme level 3
Duration of learning programme 11 weeks x 10 hours*
Total number of learning hours per programme 110**

* Unlike traditional schools, colleges or universities, there are no terms, semesters, or specified intake dates for our uniquely flexible distance education courses. Our system of continuous enrolment means that our students can enrol on any day and at any time of the year. This allows our students the freedom to plan their studies to fit in with their lifestyle or work commitments.

** Please note that this is only an approximate figure and is dependant upon how much time you can dedicate to your studies and also how well you grasp the learning concepts in the course material. Furthermore, at the end of each module there is a question paper which needs to be completed and returned to your personal tutor.

Structure
 
Module Module Title
1

Accounting
2

The Hotel and Catering Industry
3

Personnel Management
4

Job Analysis, Description and Specification
5

Recruitment
6

Worker/Employee Rights
7

Worker Representation
8   Organisation
9   Sources and Storage of Information, Types of Control
10   The Hotel Industry
11   Equipment
12   Buildings
13   Classification of Accommodation
 

Learning Outcomes
 

Module 1 – Accounting.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1

Examine how transactions are recorded and their accuracy checked
LO2   Identify the records used reflect the financial position of a business
LO3   Summarise how final accounts are prepared for a business
 

Module 2 - The Hotel and Catering Industry.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1

Compare an establishment a firm and an industry and introduce franchising, economics and resources
LO2   List 2 principle sources of funds for investment purposes
LO3   Introduce and discuss manpower in industry
 

Module 3 - Personnel Management.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1

Evaluate personnel management and summarise leadership, motivation, training and development
LO2   Summarise the various styles of management and show where they are most suited
LO3   Discuss the hierarchy of human needs as described by Maslow
LO4   Examine the advantages of training and development
 

Module 4 - Job Analysis, Description and Specification.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1

Examine the techniques of Job Analysis, Job Description and Job Specification
LO2   Define the skills necessary for employment in a hotel kitchen
LO3   List 10 questions you would ask when interviewing a potential receptionist
 

Module 5 - Recruitment.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Discuss the different aspects of staffing an organisation
LO2   Summarise the principle steps of an interview
LO3   Explain the way in which you would draft an advertisement for a Trainee Manager’s position
LO4   Identify the process you would use to select a suitable Duty Manager
 

Module 6 - Worker/Employee Rights.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1

Introduce and discuss the various aspects of industrial rights and Trade Unions
LO2   Discuss the principle learning points with reference to:
  • The right to work
  • The right of association
  • The right to collective bargaining
  • The right to withhold labour
  • The right to be protected
  • The right to be trained
LO3   Evaluate methods used by Trade Unions to achieve their goals
 

Module 7 - Worker Representation.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1

Examine communication, the role of work councils and explain grievance and disciplinary procedures
LO2   Summarise the following:
  • Worker representation
  • Works councils
  • Grievance and disciplinary procedures
 
Module 8 - Organisation.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Define what is required in terms of planning, policy, organisation and coordination in a company
LO2   Examine the function of policy management and strategy
LO3   Compare the 3 theories of organisation
LO4   Identify the 4 relationships between individuals in a management setting
 
Module 9 - Sources and Storage of Information, Types of Control.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Describe how information is sourced and stored, the different control procedures and discuss the role of Work Studies
LO2   Judge how understanding deviations is important when examining controls
LO3   Summarise the exception principle and its applications
 
Module 10 - The Hotel Industry.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Define the function of the Accommodation Management and summarise the importance of hotel organisation and design
LO2   Describe how an Accommodation Manage can assist in the design of a hotel
LO3   Summarise how the Front Office is organised in different hotels
LO4   Identify the role lighting plays when designing a hotel
 
Module 11 - Equipment.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Introduce the equipment necessary to the running of a hotel and discuss Linen Room organisation
LO2   Summarise points to consider when buying linen
LO3   Discuss the general rule when selecting bed linen
LO4   Evaluate the attributes of a good linen room
 
Module 12 - Buildings.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Evaluate the various components that feature in the construction of a building
LO2   Describe in detail the role of the Accommodation Manager
LO3   Summarise damp proofing and boiler maintenance
 
Module 13 - Classification of Accommodation.
On successful completion of this module the candidate will be able to:
  Learning Outcome
LO1 Discuss Classification of Accommodation, the Front Office, facilities and services and communications
LO2   Identify the purpose of purchasing
LO3   List 7 purchasing methods and briefly describe each one
LO4   Describe your understanding of processing and preservation

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